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Frequently Asked Questions

Delivery

All the food is freshly prepared at our Boxpark Croydon kitchen packed in sealed containers & pack to ensure freshness. The delivery boxes are packed with ice packs, and while these may defrost slightly during transit, they would have kept things cool.

K+K@Home our Nationwide Delivery service is 5 days a week from Tuesdays to Saturdays. We deliver through England, Wales and Parts of Scotland. We currently do not deliver to the following locations Offshore, Hebridesand Islands.


Order 2 days in advance by midnight or pre-order for a future date. On bank holiday weekends our delivery service will be reduced.

We offer free delivery for all orders above £70.

Our standard natiowide delivery charge anywhere in the UK is £7.50

We use DPD as our delivery partner. DPD offer a ‘predict’ delivery service whereby they inform customers of a one-hour delivery window notified by SMS and/or email – so you don’t have to wait in all day.


Additionally, you can watch the progress of your delivery driver on a real-time map.


If your plans change and you’re not able to sign for your order, DPD offer a range of ‘in flight’ options such as: deliver to neighbour, have the parcel delivered to a safe place or collect your parcel from a local pick up shop (restrictions apply to the last option).


Note: While we endeavour to get your order to you in the stated time frame, K+K@Home cannot be held responsible for our courier’s failure to deliver to the specified time due to adverse weather conditions or other circumstances beyond our control. In these instances, we will, however, make our best efforts to correct the problem. If delivery fails on the selected day, it will be reattempted the next day.


Under these circumstances, please contact our Customer Care Team by emailing info@kkstreetfood.com to discuss your issue.

If changes are required before the cut off window for an order, please email info@kkstreetfood.com and we will try to get them made for you.

Yes, we currently open up from Tuesday to Saturday deliveries for at least four weeks at a time (except bank holidays, Christmas Day and New Year's Eve).

All orders are taken and processed online.

Minimum order is £30 – simply jump onto our products page and place your order for home delivery.

Food

All our packs are cooked freshly and designed for convenience of simply heating at home. However, the only item that does require cooking by customers is the Short-Eats. Kindly follow individual pack instructions to ensure maximum flavour and freshness of your meal.

All storage and warming instructions are clearly detailed on the individual packs. In case you have thrown the packaging, these instructions can also be found here.

Packs must be put in the fridge upon receipt. We advise consuming the meals within two days of receipt.

All our packs except the Street Food category are suitable for freezing - however kindly freeze on the day of receipt. Packs must be fully defrosted before warming. Consume within 1 month and never refreeze.

Our meals are prepared freshly in our busy kitchen at Boxpark Croydon location whose environment contains eggs, fish, milk, peanuts, sesame, crustaceans, soy, nuts, tree nuts, gluten, lupin and sulphites. Though best practices are used in preparing the meal, in advertent cross-contamination may occur. We cannot guarantee the complete absence of these allergens.


Each product page on our website contains allergen info, but if you'd like further info on ingredients and allergens please email us on info@kkstreetfood.com.

Yes, all our meat are Halal and we source our meat locally from Tariq Halal Meats in Croydon.

Absolutely, roughly 50% of our menu is naturally vegan, you can find the dietary information on each dish. So you got plenty of choice.


Our food is authentic and close to what we eat at home, contrary to believe Sri Lankan & South Indian food is not all about the heat or spicy we have a lot of dishes that are mild and flavoursome. See each dish for heat or spice level with our Spice Meter.

Contact

We are here to help and assist you with any questions you may have about K+K@Home Nationwide Services to ensure your experience is as seamless as possible.

We also welcome your feedback, comments and special requests. Reach us at info@kkstreetfood.com or via our chat service.

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